Access Denied When Logging in as a Root User

Why do I Get Access Denied Logging in as Root User?

When logging in as the Root user, you may see an "Access Denied" message while attempting to view Buckets:

This might occur when S3 endpoints cannot be reached. The following tests can help isolate what may be blocking access:

• In a different web browser or a private/incognito browsing session, try logging in to the Wasabi Console again. If this works, it is likely a browser extension/blocker did not permit access to the S3 endpoints.
• If the error persists, try logging in to the Wasabi Console on a different device on a different network. Ideally, try a mobile device over a cellular network (not WiFi). If this works, either local antivirus (AV) software OR a local network firewall is blocking access to S3 endpoints.

If it is determined that a firewall is blocking access, you can whitelist your desired/needed S3 endpoints.

If neither test works, contact support@wasabi.com