---
title: "Access Denied When Logging in as a Root User"
slug: "access-denied-when-logging-in-as-a-root-user"
updated: 2026-01-09T21:14:10Z
published: 2026-01-09T21:14:10Z
canonical: "docs.wasabi.com/access-denied-when-logging-in-as-a-root-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access Denied When Logging in as a Root User

When logging in as the Root user, you may see an "Access Denied" message while attempting to view Buckets:

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1712695777263.png)

This might occur when [S3 endpoints](https://docs.wasabi.com/docs/what-are-the-service-urls-for-wasabis-different-storage-regions) cannot be reached. The following tests can help isolate what may be blocking access:

- In a different web browser or a private/incognito browsing session, try logging in to the Wasabi Console again. If this works, it is likely a browser extension/blocker did not permit access to the S3 endpoints.
- If the error persists, try logging in to the Wasabi Console on a different device on a different network. Ideally, try a mobile device over a cellular network (not WiFi). If this works, either local antivirus (AV) software OR a local network firewall is blocking access to S3 endpoints.

If it is determined that a firewall is blocking access, you can [whitelist your desired/needed S3 endpoints](https://docs.wasabi.com/docs/en/how-do-i-whitelist-wasabi-service-urls-in-my-firewall).

If neither test works, contact [Wasabi Support](mailto:support@wasabi.com)