---
title: "Creating a Case for Wasabi Support"
slug: "creating-a-case"
updated: 2026-01-09T16:33:22Z
published: 2026-01-09T16:33:22Z
canonical: "docs.wasabi.com/creating-a-case"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Case for Wasabi Support

1. Click **New**.

The New Case form is displayed with a status of New. This is set to New automatically, and you should not change the status for a new case.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1753474800737.png)
2. Enter a **Contact Name**. When you start to enter the name, a list of contacts matching your entry is displayed.
3. Enter a **Subject**for your case. This should be a brief description of your question or issue.
4. Enter a complete **Description**of your question or issue. Add as much detail as possible.
5. The **Priority**is set to Medium by default, and you can change this to Low, High, or Highest.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1753475822837.png)
6. Click **Save**. Alternatively, click **Save & New**if you want to create another case.

Details of the new case are displayed. For example:

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1753476006792.png)

## Adding Comments or Attaching a File

You can use the right side of the Case Details pages to add comments that will be shared with Wasabi Support.

Notice that there are two tabs on this page: DETAILS and ATTACHMENTS. You can use the ATTACHMENTS area to upload files that may be of assistance with your case.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-0ZO9TR32.png)