---
title: "Account Cannot Be Found"
slug: "i-cant-login-to-my-wasabi-account"
updated: 2026-01-09T21:14:52Z
published: 2026-01-09T21:14:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Cannot Be Found

If you receive a message indicating your account cannot be found:

- You may not have logged in as the appropriate user type: Root or Subuser.
- Your browser may have cached old information.

## Log In as a Root or Subuser Account

Be sure to log in as a Root user or Subuser, as appropriate for your account. When you log in as a Root user, you will use this form:

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-BY8HFPCI.png)

Notice that you can click **Sign in as Subuser**to change to the Subuser form:

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-MAZ276LY.png)

Similarly, you can click **Sign in as Root Account**to change to the Root form.

## Avoid Cached Information

You may have old information cached in the browser. Try to fix this by:

- Clearing your browser cache (preferred)
- Using an incognito window
- Using a different browser

With the first option (clearing your cache), the problem should not recur in the future. If none of the options listed above solve the problem, contact [Wasabi Support](mailto:support@wasabi.com).