---
title: "Managing Wasabi Support Cases"
slug: "managing-wasabi-support-cases"
updated: 2026-01-09T16:37:16Z
published: 2026-01-09T16:37:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Wasabi Support Cases

## Reviewing the Case List

When you open the Support portal, and there are existing cases, a list is displayed. For example:

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1KPPF3W3.png)

For each case, the list displays:

- Case number
- The priority that was set for the case when it was created
- Status of the case
- Date and time the case was opened
- Subject or title of the case
- Date the case was last modified
- Contact name of the case originator

For each column of information, you can adjust the display. Click in the column title to toggle between displaying the information in ascending or descending order.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-2UH336M1.png)

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-GQR1X7BE.png)

To further control the display, you can wrap or clip the text. Click the down arrow on the right side of the column title, and select **Wrap text**or **Clip text**.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-1S4G52B1.png)

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-9BNQ5OEV.png)

## Filtering the Case List

You can choose to display:

- All cases
- All closed cases
- All open cases
- Recently viewed cases sorted by case number
- Recently viewed cases sorted by case owner (originator)

To select an option, click the down arrow to the right of the list title (**All Cases**in the example below).

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-ZGO1G4CW.png)

## Searching the Case List

Click in the **Search this list**box to search the list for:

- Case number
- The priority that was set for the case when it was created
- Status of the case
- Subject or title of the case

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-WQRNHJ3C.png)

You cannot use this search tool for the following. Instead, use the column sort or filter options described above.

- Date and time the case was opened
- Date the case was last modified
- Contact name of the case originator

## Printing the Case List

1. Click **Printable View**.
2. Click **Print This Page**.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-F5ADJHY7.png)

Click **Close Window**to return to the case list.