---
title: "Network Failure"
slug: "network-failure"
updated: 2026-02-23T16:18:36Z
published: 2026-02-23T16:18:36Z
canonical: "docs.wasabi.com/network-failure"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Network Failure

## Resolving a Network Failure Problem Due to Firewall Issues at Comcast/Xfinity

**Problem**: I am a Comcast customer. When accessing the Wasabi Management Console, I can log in. But when attempting to access the buckets, the screen returns a “Network Failure” error, and I am unable to access any of my files.

**Solution**: This is specific to Comcast customers who are facing a “Network failure” and are unable to resolve the issue with the information above.

Check your xFi Advanced Security Firewall to see if these sites are blocked or blacklisted:

- console.wasabisys.com
- iam.wasabisys.com
- billing.wasabisys.com
- [Wasabi service URL(s)](https://docs.wasabi.com/docs/what-are-the-service-urls-for-wasabis-different-storage-regions) you are using

You may want to disable this Firewall and then try accessing the website again. **If you require further assistance with Comcast's advanced security settings, reach out to Comcast Technical Support.**