Speech-to-text converts spoken language in audio or video recordings into written text using natural language processing. Use cases include:
Use Case | Description | Benefit |
|---|---|---|
Captioning and Subtitling | Generate captions for scripting, webinars, broadcasts, or in-venue displays. | Supports ADA compliance and enhances accessibility for the deaf and hard of hearing. |
Podcast / Video Content Indexing | Transcribe audio from podcasts, interviews, or video libraries. | Powers keyword search, content discovery, and SEO. |
Meeting and Conference Call Transcription | Automatically transcribe Zoom/Teams/Webex meetings, board calls, or town halls.​ | Provides searchable, shareable notes and supports accessibility. |
Customer Support / Call Center Analytics | Convert incoming and outgoing calls into text for QA, compliance, and agent coaching. | Enables sentiment analysis, keyword spotting, and automated ticket creation. |
Voice-Based Note Taking and Dictation | Dictate (professionally) notes, memos, or reports via mobile or desktop applications. | Saves time vs. typing and can integrate with CRM/EMR systems. |
Voice Command Logging for Smart Devices | Capture and analyze voice commands given to IoT devices, kiosks, or automotive systems. | Enhances QA, personalization, and NLU models. |
Healthcare Clinical Documentation | Convert physician–patient conversations or dictated notes into structured EMR entries. | Reduces clinician burnout and improves billing accuracy. |
Legal and Court Reporting | Near real-time transcription of depositions, hearings, and trials. | Enables faster turnaround of official transcripts.​ |
Multilingual Real-Time Translation​ | Combine STT with translation models to provide translated captions for international meetings or broadcasts. | Expands audience reach.​ |
Market Research and Focus Groups | Transcribe audio from interviews, surveys, or focus groups. | Speeds up analysis and theme extraction.​ |