---
title: "Expected Email"
slug: "troubleshooting-for-an-expected-email"
updated: 2026-07-06T14:30:57Z
published: 2026-07-06T14:30:57Z
canonical: "docs.wasabi.com/troubleshooting-for-an-expected-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Expected Email

If you do not receive the Wasabi system-generated email you are expecting, check your spam filters and/or 'junk' mail folder. To whitelist Wasabi-associated emails, this article provides information on [how to safelist emails](https://www.whatcounts.com/resources/checklists/how-to-whitelist-emails/).

Wasabi uses leading a third-party email service provider (Mandrill Mailchimp) to deliver Wasabi system-generated emails. These emails are generated by the Wasabi service for trial invitations, password resets, payment-related issues, and so on. In a rare case, you may not receive one of these system-generated messages. This is generally because a spam filter caught the message, particularly if the spam filter previously caught emails from other companies. This [Mailchimp Developer](https://mandrill.zendesk.com/hc/en-us/articles/205582597-Why-are-my-emails-going-into-recipients-spam-folders-) article offers more detail about our third-party provider spam filters.

![](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/image-GWAACVI2.png)