ARCHIVED - Why do I Get Access Denied Logging in as Root User?

Refer to: WASABI CLOUD STORAGE (Console) > FAQs and Troubleshooting > System Messages and Troubleshooting > [Access section] https://docs.wasabi.com/docs/troubleshooting

Sometimes when customers log in as the ROOT user, they get an "Access Denied" message displayed when logged in and attempting to view the buckets page like shown below:

The main reason this happens is due to the customer not being able to reach S3 endpoints. These tests can help isolate what may be blocking access

-In a different web browser, or a private/incognito browsing session, try logging in again. If this works, it is likely a browser extension/blocker that is not permitting access to S3 endpoints.

-If the error persists, try logging into the console on a different device on a different network. Ideally, try a mobile device over cellular network (not WiFi). If this works, there is either a local AV (antivirus) software, OR a local network firewall that is blocking access to S3 endpoints.

If it is determined that a firewall is blocking access, you can whitelist your desired/needed S3 endpoints by following this article.

If neither of these tests work, please let us know at support@wasabi.com