---
title: "Nakivo Unable to Connect to Wasabi"
slug: "why-is-nakivo-unable-to-connect-to-wasabi"
updated: 2026-08-10T15:36:26Z
published: 2026-08-10T15:36:26Z
canonical: "docs.wasabi.com/why-is-nakivo-unable-to-connect-to-wasabi"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wasabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Connect to Wasabi

Nakivo customers having trouble connecting to Wasabi may have encountered a known issue with Nakivo and certificate pinning. Reach out to [Nakivo Support](https://helpcenter.nakivo.com/display/support/) to update your system with the latest certificates.

We have received a rough outline of the process to update the certificates.

[Nakivo Support](https://helpcenter.nakivo.com/display/support/) can provide the updated certificate.

**Please perform the following procedure:**

1. Stop all job/maintenance tasks on NAKIVO
2. Stop transporter service on Onboard transporter systemctl stop nkv-bhsvc.service
3. ([https://helpcenter.nakivo.com/display/KB/Starting+and+Stopping+Product+Services](https://helpcenter.nakivo.com/display/KB/Starting+and+Stopping+Product+Services))
4. SSH to VA, go to NAKIVO transporter folder: /opt/nakivo/transporter
5. Move the "s3-trust.pem" certificate to a safe place or rename it
6. Download the fixed certificate file from the following link. Naviko Support will email you.
7. Put it in the transporter folder with the s3-trust.pem name.
8. Start the transporter service on the Onboard transporter
  1. start nkv-bhsvc. service

- You should now be able to add Wasabi as a backup repository.

![mceclip1.png](https://cdn.document360.io/bef0a1ea-7768-4d5a-b520-c4fe2f7fafad/Images/Documentation/6j9qopymkwzsqtbqmeiamceclip1.png)

[support@nakivo.com](mailto:support@nakivo.com)