The Control Accounts Product Guide provides instructions for updating account profile information and centrally managing Channel Accounts and Sub-Accounts in a multi-tiered environment.
Tier 1 - Control Accounts (Enterprise Governance Parent)
A Control Account is a Tier 1 enterprise governance account within the WACM hierarchy, designed for centralized governance and oversight. It serves as the parent account in the enterprise hierarchy and directly manages Sub-Accounts (end customers / linked accounts).
Unlike a Channel Account, which is used in a Tier 2 partner Reseller or MSP model to manage customer accounts, a Control Account is typically used for internal organizational structures such as departments or business units.
In the Control Account model:
The Control Account enforces governance policies and manages role-based access.
Sub-Accounts operate beneath it and generate storage usage.
There are no intermediary partner tiers unless combined with a Channel Account.
Getting Started
For quick start information, see WACM Getting Started.
Technical Support
The Wasabi website has the latest product information, including tools to review system status, download software updates, and review support plans. For additional technical support, use this email address to contact a Wasabi Customer Support representative: support@wasabi.com