Delete Account

Updated on 31 Jul 2024
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Deleting an Account

You can delete the account only if it you are a trial user or the Root user of a paid subscription.

Delete an account with caution because deleting an account affects you and any sub-users under your root account. This action permanently deletes your account, any sub-users associated with your root account, and all of your objects and buckets.

If you are a Wasabi partner and you want to delete a Control Account, you must first delete all Sub-Accounts (active or suspended) associated with the Control Account.

You cannot delete an account that has buckets with the object lock feature enabled. To delete the account, you must first delete those buckets.

If you are a paid subscriber and you delete your account, the final charge for your Wasabi service usage will be applied within 24 hours. For example, if you delete your account one (1) day into a 30-day Wasabi billing cycle, you will be charged only for one day of usage. If the amount of Wasabi usage is less than $.50, no charge will be applied.

When you delete your account, Wasabi will not charge you for any future charges, such as the charges associated with our 90-day minimum storage policy. If you are a paid subscriber and you delete your account, you will be charged a pro-rated portion of the 1 TB monthly minimum. For example, if you delete 15 days into the billing cycle, you will be charged for 50% of the usage for that month.

Data Deletion When You Cancel an Account

When you delete an account, the following steps occur over time:

On the day you cancel your account, you will receive an email indicating the cancellation. Although you will not be able to store new files, you will be able to access your existing files.
30 days after the cancellation date, you will receive another email indicating the account is suspended and file deletion is pending. You will no longer be able to access your files. However, you can access the Wasabi Management Console to enter credit card information if you want to reinstate your account.
90 days after the cancellation date, you will receive another email indicating your account is inactivate and files will be deleted in 7 days unless Wasabi receives notification from you. If we do not hear from you in that 7-day period, the files and your Wasabi account will be deleted permanently.

Deleting an Account

Click Settings on the Wasabi menu. Or, open the account sign-in drop-down and click Settings.
Scroll down toward the bottom of the Settings panel, where you will see:
Click the red Delete Account button.
A panel will request information to confirm the account deletion:
Enter your numeric 12-digit account ID. For example:
You can clickto copy this number to the clipboard and then paste it to the Delete Account panel.
Enter your account password and select the reason for deleting the account.
Optionally, you can enter an additional comment.
Optionally, check the option to discontinue Wasabi emails.
WITH CAUTION, click Delete Account. The account is deleted and the Wasabi Sign In panel is displayed.

You will see this message if you attempt to delete a Control Account that has associated Sub-Accounts (active or suspended).

Delete the Sub-Accounts and repeat the instructions above. Or, contact Wasabi Support.

What's Next

Billing for Wasabi Hot Cloud Storage

Table of contents

Deleting an Account
Data Deletion When You Cancel an Account
Deleting an Account

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Information presented herein is subject to change without notice. Companies, names, and data used in examples are fictitious unless otherwise noted. No part of this information may be reproduced or transmitted in any form by means electronic or mechanical, for any purpose, without express written permission of Wasabi Technologies.