Reviewing the Case List
When you open the Support portal and there are existing cases, a list is displayed. For example:
For each case, the list displays:
Case number
The priority that was set for the case when it was created
Status of the case
Date and time the case was opened
Subject or title of the case
Date the case was last modified
Contact name of the case originator
For each column of information, you can adjust the display. Click in the column title to toggle between displaying the information in ascending or descending order.
To further control the display, you can wrap or clip the text. Click the down arrow on the right side of the column title, and select Wrap text or Clip text.
Filtering the Case List
You can choose to display:
All cases
All closed cases
All open cases
Recently viewed cases sorted by case number
Recently viewed cases sorted by case owner (originator)
To select an option, click the down arrow to the right of the list title (All Cases in the example below).
Searching the Case List
Click in the Search this list box to search the list for:
Case number
The priority that was set for the case when it was created
Status of the case
Subject or title of the case
You cannot use this search tool for the following. Instead, use the column sort or filter options described above.
Date and time the case was opened
Date the case was last modified
Contact name of the case originator
Printing the Case List
Click Printable View.
Click Print This Page.
Click Close Window to return to the case list.