Credit Card Problem
    • 05 Dec 2024
    • 1 Minute to read
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    Credit Card Problem

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    Article summary

    How do I fix a problem while submitting a credit card to become a paid subscriber?

    Wasabi uses Stripe as our payment processor, and Stripe sends the credit card information to the credit card issuing bank.

    • If the bank rejects the charge attempt, you will get an error message such as, "Problem with card, please contact support" or "Card declined". These messages are sent from Stripe, and Wasabi does not have additional information on the reason the card was not accepted. We recommend you contact your credit card issuing bank for details. 
    • Stripe uses the billing address to confirm your identity. An error can occur if there is a misspelling in the billing address. Make sure your address and zip code are entered correctly.
    • An error may occur if the credit card is issued from a country that Stripe does not yet support. Refer to the list of countries Stripe supports.



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