Network Failure

How do I resolve a Network Failure problem due to firewall issues at Comcast/Xfinity?

Problem: I am a Comcast customer. When accessing the Wasabi Management Console, I am able to log in. But when attempting to access the buckets, the screen returns a “Network Failure” error and am unable to access any of my files.

Solution: This is specific to Comcast customers who are facing a “Network failure” and are unable to resolve the issue with the information above.

Check your xFi Advanced Security Firewall to see if these sites are blocked or blacklisted:

• console.wasabisys.com
• iam.wasabisys.com
• billing.wasabisys.com
• Wasabi service URL(s) you are using

You may want to disable this Firewall and then try accessing the web site again.